Shireen Mahmoud is a skilled professional with a diverse background in customer service, marketing, and team supervision, bringing a wealth of experience in fostering positive client relationships and driving impactful campaigns.

Shireen began her career as a Customer Service Agent at Tawuniya for Insurance (2019 - 2020), where she dedicated herself to assisting clients with insurance inquiries, logging interactions in the CRM, and collaborating across departments to resolve complex issues. Her empathetic approach and attention to customer needs set her apart as a dependable service professional.

She further expanded her expertise as a Marketing Agent (Chatbot) with Amazon & iHerb (2020 - 2023) in Amman, where she executed marketing strategies through chat channels. Shireen’s real-time customer engagement skills contributed to increased conversions and brand loyalty, while her tailored communication style and commitment to prompt support resulted in enhanced customer satisfaction.

In her most recent role as a Campaign Supervisor at Jo Market (2023 - 2024) in Amman, Shireen led a team of marketing professionals to ensure the smooth execution of campaigns. She collaborated closely with internal teams and external partners, monitoring performance metrics to refine strategies for continued success. Her ability to provide actionable insights and adapt campaigns to drive results reflects her commitment to excellence in every role she undertakes.

•Onboarding Assistance: A step-by-step guide to help new sellers get started, set up, and optimize their listings for visibility and sales.

•Account Management: Dedicated support to help you manage your store, update product information, and provide insights for maximizing sales.

•Resolution and Dispute Handling: Quick and fair solutions for any issues that arise, giving you peace of mind and maintaining trust with buyers.